CAN I TAKE MY VEHICLE TO SHORTLINE WHEN IN A COLLISION?
You have rights! You get to decide who repairs your vehicle, not the insurance company!
Colorado statute 10-4-618: You can take your vehicle to any repair shop for an appraisal or repairs and cannot be coerced to use a certain shop. The insurance company is prohibited from telling you that using a particular shop may result in nonpayment of claims. An insurance company cannot use disincentives to discourage you from using a shop of your choice. Insurers must pay the prevailing competitive rate.
Here are a couple common questions:
DO I GET A RENTAL CAR WHILE MY CAR IS BEING REPAIRED?
A rental car is offered by the other party's insurance company if they have accepted liability for the claim. Your insurance will provide a rental if you have rental coverage on your policy. We will be happy to assist you with obtaining a rental car through one of the local agencies.
WHAT HAPPENS IF ADDITIONAL DAMAGE IS FOUND AFTER REPAIRS ARE STARTED?
Additional items found after starting repairs is considered a supplement. All supplements require approval from the insurance company. Once the supplement is approved repairs to your vehicle can continue.