Our Reviews

I went in to get my windshield wiper blades replaces as well as tire rotation, filter replacement, and oil change. I paid for my service and then noticed that the wipers were two of the same passenger blades. The blades were not even ran once after they were replaced. I'm guessing to hope i didn't notice before driving away but I did. Once I pointed out this to the service member they were honest about not knowing and told me a week would go by before the driver side wiper would be able to be replaced. Brought a new level of distrust to the services provided.

I did not show up to buy a cat but to test drive the car I liked. I went home with the car I wanted with a new bankruptcy. That to me says EVERYTHING about this dealership!!!

Taking to long to get part in.

Quickest service I have experienced here.

Warm, welcoming and friendly salespeople. Not pushy or over bearing, but personable and helpful. I enjoyed working with Natalie!

Employees were professional and knowledgeable excellent experience.

Had an appointment scheduled for an oil change and issue with car and they said they couldn’t get to that issue that day because they were backed up but didn’t communicate that until after the appointment was done

I will not use Shortline again. Service in the parts department was bad.I called and ordered mats and mud flaps for my Buick. Staff had no record of my call or order. The tech didn't reset my car after the oil change, got about 100 miles out of Denver when my car said I needed a oil change had 4% left. That was all after I couldn't get my key fob programed as Shortline lost the one that should have came with the car at purchase. Very disappointed in Shortline.

I went for an oil change. We were in and out in no time. Friendly service!

Shortline is an excellent dealership and has always provided me with great service and attention. My only issue is when they provide the bill the extra charge for the debit or credit payment is not calculated in the final total untill they run your card and the final total bill is 3-4% higher. Which is always a shock since now auto repair costs are skyrocketing!!

Came to your place explaining that you guys did not fill my oil up after an oil change the last time around. Went ahead and let you guys do it. Requested to have my dipstick shown to me that you actually had filled the oil in my truck at that time. I also requested a wash. Got the truck back. Dipstick did show that you guys actually filled it this time. Great! I looked at the truck. I can see dust all over it and the same fingerprints of mine. When I opened the hood in the morning before you guys receive my truck was still there showing clearly that the truck had not been washed. The attendant looked at it with me from a distance and claimed that they did wash it. I looked at it again even at a distance until it had not been washed. He told me it had been washed that he would do it again. I felt like I was being talked down to for something I clearly had seen. He regularly took the truck back to get washed. I talked to a new manager about the deficiency of oil changes and leaving my truck high in Dryden to be damaged by your lack of mechanical professionalism and feeling the oil back up after you empty it out for an oil change it's basic. Definitely gave me the look of. I don't give a s***. If that's the way you wish to do business that's fine, but you should let people know in writing that you don't give a s***.

Tom Karros and the team were awesome in finding us a Denali ! They went way above and Beyond to make sure we had a great experience! They made it easy !

It was great! Everyone was kind and super helpful! John and Adam are the two salesmen who helped us and made sure we had a wonderful experience!

Tom Karros at Shortline GMC was exceptional in helping Jamie Seger at Colorado Leasing & Sales for locating the exact Vehicle and Options I have requested. The purchasing experience has left me with future expections for great service and again I Thank you.

It wasn’t great. The new online booking never sent an appointment confirmation email. I called to confirm it made me leave a message which I never got a call back from. Showed up for appointment to learn one of the services I needed was offered and the other option is only done during weekdays. Then Saw car brought out when oil change completed, yet it took another 25 mins for someone to come to the waiting area to tell me it was done.

There was an unusual delay in receiving the part needed to repair my car. In the end, Shortline completed the repair and reduced the bill to compensate for the week-long wait. The car is back to operating normally. I have no complaints.

Natalie handled everthing perfectly from our first phone call to delivery. I drove away very pleased in my new 2026 GMC Yukon XL Denali Ultimate.

Always No problems

Was good and fast

My experience was great. I was greeted fast on my arrival and my maintenance was completed faster than I expected.

This is my second vehicle purchase at your dealership and I've been working with your Sales Associate Chris Palencia, he was very professional and helpful with us on both purchase experiences, I would highly recommend him because of his knowledge and ability to answer all of our questions. It was truly a pleasure working with him and is a great asset to your organization. Thank you Chris.

My battery was dying, basically on its very last leg, and Jacob and Cindy helped me get it back to health! Honestly, the only reason I get my car fixed and serviced at the dealership still is because of those two. They are always so kind and knowledgeable. It’s nice to go there and be treated like a human from them. You don’t get that kind of service elsewhere.

The work done was fine. I find the service department at shortline to not be very nice or friendly. I have been a Buick owner for many years. Prices have really gone up. you don't even include a car wash unless asked and sign a release and then to charge a 3% extra for using a credit card on an oil change for over $100?? Not good customer service especially to a person who bought the car cash not 3 years ago!

Caesar got me in and out very quickly. I had looked at the terrain in the past, and saw one come in stock that I wanted. He even got me an uber from my house close by to get back to the dealer to get the car, much appreciated. Thanks!

Julio was great to work with. Process was easy and fair.

I do not have a good experience with you guys this is the second time I take my vehicle to you and the results are really bad

Cindy was great. They replaced all 4 tires and did a 4x4 alignment in a few hours.

Hi Natalie was amazing. The process started on the phone, When we arived just signed and drove off. Thank you for a great experience. Anthony Byrns

Team members were professional, courteous and efficient. Thank you to all!

Everything was done in a timely manner. Workmanship is superb. I would recommend this shop again and again!!

Always easy and quick to get my truck in for service and the service is completed very qucikly, usually within 2 hours.

I was in for a LOF, and replacing filters - all went well. Thanx Cindy.

Finally got GPS back

I made an appointment to have an oil change and tire rotation. My appointment was for 9:45, I arrived ten minutes early and let them know I would be waiting in waiting room until done. Two hours later after seeing at least 3 other customers come and go with their completed service. I went to service department and they called and found out that the service had not been completed and was told that it would be at least another 30 minutes. 2 and 1/2 hours seems excessive.

It was a wonderful experience. Your staff greeted me and made sure I was comfortable with the cost before doing the work. I was very pleased with the service.

Courteous service and a useful space to work in.

Great job done

Was quote an hour to hour and a half for the oil change to be completed which it was. I was told $118 with the coupon I provided however my card was ran for $123

Fasr service. Friendly customer service. Clean waiting room. Professional atmosphere.

First oil change and tire rotation. Went well. See ya next time.

Service was quick and everyone was king and helpful.

Didn't fix anything, another part ordered.

I was very pleased with the process and scheduling of my appointment. My Service Advisor was very nice and knowledgeable and the service was done in a timely fashion.

All all services requested were performed and completed in a timely fashion. All recommendations were taken into account for my next visit. Short line has taken care of my vehicle since I purchased it new.

Good selection of vehicles Knowledgeable sales staff

Worked with GMC to obtain reasonable repair costs.

Great service

I usually always give five stars to your dealership, but was a little disappointed this time as when I arrived, I asked for the service department to check the tire pressure as the low tire pressure light was on and also to re-set it. On my receipt it was stated that this has been done, but when I started my car the same low tire warning and light on was found. I then let Cindy know that this was the case and she sent the car back to have it done. I'm hoping that they actually checked the fluid levels. This wasn't Cindy's fault, I realize that.

It was fine.

The service was as usual great. Short wait for my vehicle. The only negative thing I have is, when I got home I was reviewing my invoice and I notice the two different total prices. Of course I found out that there is a 3.99% charge for using a credit card. Another bill passed. From now on I will try to pay cash to void the additional fee. I did call the dealership but no one returned my call. All is well now and I am pleased with the service I receivrd.

Fast, courteous.

Was great and the salesman was very good and nice Steve is good for short line Buick I would recommend other’s to short line Buick any day thank you guys

Derek was very kind and very helpful to explain the charges before being charged for oil change and tire rotation.

Cindy in service did a great job keeping me informed and took my vehicle in a day ahead of time to replace a dead battery too.

Third Car from the same dealership and from the same sales person Steve Cantrell. Obviously we are totally pleased with his fine service. Everything smooth as silk.

Service advisor Cindy was a great and very helpful explaining what I need for my car

Very bad customer service DONT RECOMMEND BUYING A CAR FROM THEM

Salesman was great and followed up to make sure we were happy

Everyone is always so nice and interested in helping you. Cindy is so knowledgeable and also very friendly. I bought my car in 2017 from Shoreline and I will continue to bring it to your dealership. Thank you!

great job

A very weird greeting. I walked in and everyone left!

Did a 20K oil change and tire rotation. No concerns there, took about 1 hour. Requested a car wash, the wash was not done, so they needed to get done before the service was completed.

Matt was super friendly and professional and was super helpful in helping me decide which car was best for me. Anthony in finance was also very good and detail oriented. He answered all my finance related questions.

Jareth was awesome he was super helpful throughout the process. The card company that you guys work with for the $500 credit was absolutely terrible they didn’t send a temp card number and their customer service was useless. That partnership needs to be seriously reconsidered it was the only negative about the experience.

Very professional and friendly. Easy to make our car deal happen. Extremely happy with the experience we got from every department.... sales, service and finance. Keep up the GREAT work!!

Natalie and Brook were awesome! Smooth transaction trading in an existing car and purchasing a new 2026 GMC truck. I never felt pressured.

The service advisor was professional and courteous.

They fixed everything and it was all covered under my extended warranty! Fantastic service!

JARETH was great!! Super helpful

Tony in the collision center was amazing! Very friendly, easy to communicate with, efficient, and made my car look brand new!

It took a week to find what the issue was with my car. I had to call to check on updates.

Appreciate you for all your service so I love it so much going and doing good job

This dealership has been nothing but amazing to work with. From the beginning purchase to my 1st service appointment. Everything has been so smooth. Thank you!!

Brook was very helpful and made the process very easy.

everyone was great and they made the experience amazing.

Muy buen servisio

Fantastic service

I went in to get my windshield wiper blades replaces as well as tire rotation, filter replacement, and oil change. I paid for my service and then noticed that the wipers were two of the same passenger blades. The blades were not even ran once after they were replaced. I'm guessing to hope i didn't notice before driving away but I did. Once I pointed out this to the service member they were honest about not knowing and told me a week would go by before the driver side wiper would be able to be replaced. Brought a new level of distrust to the services provided.

Service was on point and very efficient

It was excellent. The repairs took about as long as expected.

Tom was great, as a first time Buick owner he explained everything, he's personable and readily available. It was a smooth process and I enjoyed working with him to purchase my first Buick.

Miguel in the Parts Department and Cindy have both been outstanding. Their professionalism, knowledge, and willingness to help are the main reasons I continue coming back. They consistently provide excellent customer service and make every experience a positive one.

Great job done, great customer service

Great service

Appointment made, promised 3 hour wait, vehicle ready under 3 hours. Love working with service rep, Cindy.

These people here are really helpful especially Brook he’s really nice and helpful he’s doing his best to helped me so I can go home with my new vehicle 😊so if you or anyone ever need a car or do trade in go to shortline and ask for Brook

I understood everything, I felt like I was making my own decision instead of being pushed toward one.

Cindy she is the best there.

Service was prompt and efficient, I am very pleased with your service.

Service was very helpful and attentive to my needs

Oil change went well

As good as always

Heads up: I went in for two simple recalls, and the process was more frustrating than expected. The staff were friendly, but I had to ask multiple times for timing updates, was not told up front that an inspection was required, and was texted a video of the inspection without much context. Even after the work was done, I waited a long time at the service department because they said they only had one staff member available to bring the car back to me. Friendly people, but the process was not especially helpful or efficient for just simple recalls.

Excelente 👌

Great customer service

Always the best ,The service is very good

professional knowledgeable and nice. jacob has always been great. marsha

Everything was great

One of the best experiences Sheryl and I have had. Brook was a pleasure to work with.

Quick, efficient. No upsell.

Julio was amazing

Cindy is always awesome - keeps me informed throughout the visit. Loved the video I was texted during the visit showing the dirty air filter and a quick video with a couple of recommendations for what needed to be done on my vehicle. Cool technology!

This was my second oil change with Shortline. My advisor "Cindy" is great. It can be uncomfortable being a female going to a service center. Cindy is kind, professional and nice to work with. Thank you Cindy :)

Poor communication. Called at 3:00 asking for status had to leave a message. Called at 5:00 and vehicle was done. Why didn't I get call indicating car was done. And no issue was found as to why check engine light came on.

I had a fantastic experience with Tom to buy my new car .. From the moment I stepped into the dealership he was very professional,knowledgeable,and genuinely listened to what I was looking for, never making me feel rushed or pressured into a decision .. Tom answered all my questions clearly and made the entire process easy … Smooth and stress free .. I highly recommend Tom if you are shopping for a car ..

Your dealership met all of our expectations

Zack was fantastic and a great help in the buying process. Very knowledgeable and understood the needs of the customer

None

I was able to selected the appointment date and time that worked for me. I was very satisfied with the service I received.

Daniel Goering, Jeovone(sp), Anthony Roberto were all great people. We had a excellent experience, great price and trade-in. Dan was exceptional and even offered us some pizza during our wait. You don't purchase a vehicle very often but Dan made it worth it. We will be back for future purchases and recommend Shortline to our friends.

Thanks

good service

Excellent staff and good work in the workplace

Didn’t honor the $79.99 oil change and tire rotation. Charged me double

Great friendly customer service. I won't take my vehicle to any place else for the service it needs!

Sadly it seems like nothing is covered by my warranty. Which is an annoying. Even more annoying is that your costs for replacements like filters are ridiculously high, so I went elsewhere and replaced both filters for less than $100. Your credit card policy is bad business

The folks at you service counter are not friendly. My wife and I have been customers for years and they almost always act unhappy to be at work and slightly bothered when customers come in. There's never a friendly "welcome in" or "How's your day going?" Nothing. They barely ask if they can help and just look up at you until you tell them why you're there. I almost always have to ask if they checked the fluids, found anything of concern. The service itself is mostly okay but when I get an oil change I expect there to be NO leaks on my driveway afterwards and yet there often is. Clean up the undercarriage where there might be oil and make sure the cap is tight. This is simple stuff. I may have to find another dealer.

Honest and respect me when I ask decline...

I enjoy the professionalism of the staff and work done by GM mechanics.

Helpful & informative

I sent an email question and got no response.

Great experience buying a car here. Everything was easy and stuffs were really good at what they are doing.

quick great service

My experience was amazing! the associates there are super freindly, knowlegeable, and helpful. I don't trust anyone else to service my vehicle.

Service rep addressed my questions and gave clear answers. The service was perform within the timeframe given. The overall the interactions with the employees was positive. Everyone was nice and friendly.

Service was performed on time and went smoothly.

Great experience

The work was done quick and everything was fine ,

Chris was excellent from start to finish.

Transparent, easy to do business with and respectful of my time.

Easy to make an appointment, and a nice place to wait. Employees are all pleasant to talk with and efficient in their work.

It was pleasantly fast and smooth

All staff/techs were friendly and knowledgeable.

Good communication and timely completion.

We had a wonderful experience with your dealership and we are very pleased and satisfied. From the first contact made with our sales consultant Tim online and throughout the entire process, we were treated very well by him and everyone we met. All of our questions were answered, every concern we had was addressed and taken care of immediately and to our full satisfaction. Everything was explained to us politely and easily to understand which was very much appreciated. A few things were apparent to me while we were there. The people who work there seem to be genuinely kind people. The ones who I got to talk to were relaxed and funny and even helped us find a good restaurant for lunch. Another thing I noticed was, they all seemed to like each other. I've been to many businesses where they don't and you pick up on that immediately. The atmosphere was relaxed and nice. Lastly, we didn't feel like we were being pressured at all or being treated like just another sucker about to be talked into buying something we don't need. Tim was very cooperative with Steve and gave him the info he asked for and answered all his financial questions. He was extremely helpful and informative. We very much appreciated being able to get what we wanted, how we wanted without the games. It was a pleasure to meet and work with Tim and Andrew and Jake who all helped us in the process. We really appreciated Tim having the glove box door replaced for us to make sure it was perfect and that we were happy. Which I am. I love my car and I am extremely satisfied with the product and buying process. I will absolutely be recommending your store and Tim to all my friends and family even though we are down in the Springs. It was definitely worth the drive! The dealerships here could have a lot to learn from you. But that's another story. Thank you so much for everything you did for us. You are doing it right!

Job well done

Always a pleasure

I leased my Canyon on got a stellar deal! Tremendous service! I appreciate the teams effort in helping me out!

Easy to deal with service personnel and fast

My service advisor. She was great.

Great service

It looks like I was overcharged. My invoice show 128.20 and I used a little over $3 in rewards but I was charged $130.01 on my credit card.

had a great experience would shop here for all my vehicles

U refuse to service my vehicle at this location because of past workmanship from another dealership in Denver (Omera). Vehicle is under Bumper to Bumper warnty. This was an issue for the customer.

Natalie was great! She took the time to answer all of our questions, eventhough we showed up 2 days before our appointment. Great customer service and a great attitude. She was amazing

Service was good but very expensive!

Fast, helpful, made me feel welcomed and not ignored like most dealerships judge by appearance.

Really professional and do everything fast

Good service

We had an amazing experience !!!!!John T and the team made everything happen in a timely manner

Excellent customer service!!!

This is the 2nd time I have been to this dealership and Cindy has gone above and beyond. We was very aware of my short trips to the area for work due to living in Pagosa Springs 6 hours away. This past trip my truck was broken into with a window busted. She had me up and running by the end of the day,. Considering I had just had surgery and needed to get back home with my wie driving Cindy jumped through hoops to make sure we were taken cafe of.

Tom was great to deal with, like the old days dealing with car dearlerships

John Tierney, salesperson, and Mike L, sales manager, should be commended for their friendliness and ease of making the tramsaction.

The customer service the agent service the timing, great atmosphere thanks

very god staff all done great

Polite and profesional.

I was very disappointed with the fact that a simple check on the transmission took ALL DAY and then, to top it off, my vehicle was temporarily misplaced!!! Apparently the tech forgot to bring the car up when he was done!!!!

Customer service is great, but I’m having issues with my radio not turning off when I open up the truck door

Fixed a minor problem with the dash without charge.

everything went amazing

I had an extraordinary experience, It was love at first sight, when I saw the 2026 Buick Encore GX . The first thing it came to my mind it was the word IMPOSSIBLE, honestly I really thought it was impossible to qualify as a first time buyer. But Chris and the rest of the team made my dreams come true. They are incredible. 100% +

Good service

All went well. No problems

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