31 Reviews Found
Confirmed Service Customer
completely satisfied with service & total experience
John H.
AURORA
Business Response
Hi John, Your satisfaction is important to us, so we want to sincerely thank you for choosing Shortline Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
I told the service not run my car through the car wash because it takes the pinstripe off the side of the vehicle. And it did this time. Needs work. Not pleased. At this point I will never return for service.
Curtis D.
AURORA
Business Response
Dear Curtis, On behalf of Shortline Buick GMC I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our service manager, Mark Stillwagon, will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark at (303) 306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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Business Response
Hi Keith, We're glad to hear you found our staff so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi Joe, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
They always get me pretty quick, friendly,and kept me informed a long the way. Fairly priced as well!
Ann C.
AURORA
Business Response
Hi Ann, We are so happy to read such a great review about Shortline Buick GMC! We sincerely value your business and look forward to your next visit!
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Business Response
Hi Cheryl, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Hi John, We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Shortline Buick GMC
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Confirmed Service Customer
The cost of the recommended rear brake job seemed high.
Norman C.
AURORA
Business Response
Dear Norman, On behalf of Shortline Buick GMC I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our service manager, Mark Stillwagon, will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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Business Response
Hi John, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
You diagnosed my truck Wrong and it cost me another tow to John Elway Chevy on Broadway. They diagnosed that the last time I had my truck in for a oil change with YOU, your people put antifreeze in the break fluid. I will be sending you the bill for this repair. Also your Techs said it was a bad negative battery cable which was not the case. Your Techs did not even drive the truck to try and diagnose. You will be hearing from me soon on reimbursement.
Curtis S.
DENVER
Business Response
Dear Curtis, On behalf of Shortline Buick GMC I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our service manager, Mark Stillwagon will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact our service manager at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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Business Response
Hi Atanya, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!