20 Reviews Found

Business Response
Dear Freddy, Thank you for taking the time to share your experience at Shortline Buick GMC with the community. Our team is thrilled to see that we were able to complete your service in a timely manner and meet your expectations. We strive for excellence in all aspects of our business, and your satisfaction means everything to us. Best Regards, The Shortline Buick GMC Team
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Confirmed Service Customer
Customer service was excellent, waiting room was excellent, wait time for oil change and tire rotation was very acceptable. Easy to make appointment also, got in next dayafter I called.
Ronald H.
AURORA

Business Response
Hello Ronald, Thank you so much for taking the time to share your experience with us here at Shortline Buick GMC! We are thrilled to hear that you had such a positive visit. Our team takes great pride in delivering excellent customer service, and we're glad to know that you found our waiting room and facilities to be top-notch! It's great to hear that your wait time for the oil change and tire rotation was within your expectations. We're also pleased to learn that our appointment scheduling process was convenient for you and that you were able to secure a slot for the next day. Your feedback is invaluable to us as it helps us continuously improve and provide the best service possible! Thank you once again for choosing Shortline Buick GMC, and we look forward to serving you again in the future! If you have any more feedback or questions, feel free to reach out to us!
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Confirmed Service Customer
The 1hr 40min wait for tire rotation seemed long. Then after the car was ready I was asked if I wanted an oil change. I said not now because I was concerned it was going to be another 1 and a half hours. Then I discovered that the oil life was reset even though the oil was not changed.
Eric K.
DENVER

Business Response
Dear Eric, On behalf of Shortline Buick GMC, I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our service manager will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark Stillwagon, Fixed Ops Manager, at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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Business Response
Hello Joe, We're pleased to know we have been able to exceed your expectations and really help you out! Your satisfaction is important to us, so we want to sincerely thank you for choosing Shortline Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Went in for an oil change and tire rotation, always get a better deal than the coupons sent on the oil change. Bummed that tire rotation is not free, even though I purchased the car there, but still great customer service.
Kristina W.
GREELEY

Business Response
Hello Kristina, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!
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Confirmed Service Customer
very good service. short waiting time for the work.
Gerald T.
AURORA

Business Response
Hello Gerald, It is great to hear everything was done quickly and to your satisfaction! Your satisfaction is important to us, so we want to sincerely thank you for choosing Shortline Buick GMC and we hope to see you again soon!
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Business Response
Hello Martin, Thanks for taking the time to leave us a positive review today! We continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!
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Business Response
Hello Ronald, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Hello John, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
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Business Response
Hi Doyle, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Hi Freddy, We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Shortline Buick GMC
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Business Response
Hi Robert, Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
I bought a previously owed vehicle so I only received one fob and no driver's manual. I am grateful to Jeff in sales and Cindy in service for helping me learn my car.
Jennifer K.
DENVER

Business Response
Hi Jennifer, Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Even though the wait was long it was comfortable. The waiting area is very comfortable and inviting. It has a special space for the children which is awesome.
Phyllis D.
AURORA

Business Response
Hi Phyllis, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
They are always nice and friendly . However this time they had my car longer than expected
Ann C.
AURORA

Business Response
Hi Ann, Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.
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Confirmed Service Customer
I had the best rest time in the waiting room. The rep kept me informed every step of the inspection and repair process and explained in detail what was wrong and needed to be repaired..even broke down the cost. All around great experience!!
Antoinette M.
AURORA

Business Response
Hi Antoinette, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Hi Edwin, We are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Scheduled appointment went great, walked me through services performed and services recommended
Kristina W.
GREELEY

Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! If there's anything else we can do for you, please don't hesitate to reach out!
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Business Response
Hi John, Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Business Response
Hi Jesse, Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!