8 Reviews Found
Confirmed Service Customer
Perfect not only on the sale but problems that came up later they were there to make it right.
Waldo W.
AURORA
Business Response
Thank you for your feedback, Waldo! We���re glad to hear that not only was the sale perfect, but we were also able to address any issues that came up later. We appreciate your trust and look forward to assisting you in the future.
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Confirmed Service Customer
Thank you for your service, Jacob was awesome very good customer service!!!
Abdallah B.
AURORA
Business Response
Hi Abdallah, We appreciate your feedback! Jacob is indeed a valuable member of our team, and we're glad to hear that you had a positive experience with him. Thank you for choosing us for your service needs!
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Confirmed Service Customer
It was not a Pleasant experience the attendant was rude she behaved as though she didn���t want to be bothered with me nor my car. She wasn���t helping with helping me figure out solutions etc. Most of my experiences were great in the past. However the last two experiences have been horrible and have let me feeling sad wondering where or what service repair shops I should seek out in the future to work on my car.
Letecia B.
AURORA
Business Response
Dear Letecia, On behalf of Shortline Buick GMC, I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our service manager will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark Stillwagon, Fixed Ops Manager, at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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Business Response
Hi Charles, thanks for your feedback! We're glad to hear your service experience went smoothly. If there's anything else we can assist you with in the future, just let us know.
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Confirmed Service Customer
I go to the dealership more than once and it's always been a good experience
Aquavea B.
AURORA
Business Response
Hi Aquavea, Thank you for your continued trust in us! We're delighted to hear that each visit to our dealership has been a positive experience for you. Your satisfaction is our priority, and we look forward to serving you again in the future.
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Business Response
Thank you, Ruben! We appreciate your feedback and the 4-star rating. If there's anything we can do to make your experience even better and earn that 5th star, please let us know. We're here to assist you.
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Confirmed Service Customer
Jason was great but dash warning light came on right after I left the garage ???
Ronald A.
DENVER
Business Response
Hi Ronald, Thank you for your positive feedback! We're glad to hear that Jason provided you with great service. Regarding the dash warning light, please don't hesitate to bring your vehicle back to us, and we'll ensure that the issue is promptly addressed. Your satisfaction is important to us, and we appreciate your support. If you have any further questions or need any assistance, please reach out.
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Confirmed Service Customer
Took my truck 3times and you can't find what's wrong with it. Fairly new truck and can't seem to figure out what's wrong
William T.
AURORA
Business Response
Dear William, On behalf of Shortline Buick GMC I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our (service/ sales manager) will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark Stillwagon, Fixed Ops Manager, at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.