9 Reviews Found
Confirmed Service Customer
Thank you for your service, Jacob was awesome very good customer service!!!
Abdallah B.
AURORA
![2020 Cadillac Escalade ESV 1GYS4JKJ8LR278289](https://inv.assets.ansira.net/evox/color_0640_032/13806/13806_cc0640_032_G1E.jpg)
Business Response
Hi Abdallah, We appreciate your feedback! Jacob is indeed a valuable member of our team, and we're glad to hear that you had a positive experience with him. Thank you for choosing us for your service needs!
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Confirmed Service Customer
It was not a Pleasant experience the attendant was rude she behaved as though she didn’t want to be bothered with me nor my car. She wasn’t helping with helping me figure out solutions etc. Most of my experiences were great in the past. However the last two experiences have been horrible and have let me feeling sad wondering where or what service repair shops I should seek out in the future to work on my car.
Letecia B.
AURORA
![2011 Chevrolet Traverse 1GNKVGED6BJ117942](https://inv.assets.ansira.net/evox/color_0640_032/7255/7255_cc0640_032_17U.jpg)
Business Response
Dear Letecia, On behalf of Shortline Buick GMC, I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our service manager will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark Stillwagon, Fixed Ops Manager, at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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![2018 Chevrolet Traverse 1GNEVJKWXJJ187359](https://inv.assets.ansira.net/evox/color_0640_032/12399/12399_cc0640_032_G1W.jpg)
Business Response
Hi Charles, thanks for your feedback! We're glad to hear your service experience went smoothly. If there's anything else we can assist you with in the future, just let us know.
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Confirmed Service Customer
I go to the dealership more than once and it's always been a good experience
Aquavea B.
AURORA
![2014 Chevrolet Malibu 1G11E5SL9EF239019](https://inv.assets.ansira.net/evox/color_0640_032/9240/9240_cc0640_032_G7T.jpg)
Business Response
Hi Aquavea, Thank you for your continued trust in us! We're delighted to hear that each visit to our dealership has been a positive experience for you. Your satisfaction is our priority, and we look forward to serving you again in the future.
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![2016 Chevrolet Colorado 1GCGTCE32G1205074](https://inv.assets.ansira.net/evox/color_0640_032/10553/10553_cc0640_032_9V5.jpg)
Business Response
Thank you, Ruben! We appreciate your feedback and the 4-star rating. If there's anything we can do to make your experience even better and earn that 5th star, please let us know. We're here to assist you.
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Confirmed Service Customer
Jason was great but dash warning light came on right after I left the garage ???
Ronald A.
DENVER
![2007 Cadillac DTS 1G6KD57Y07U131036](https://inv.assets.ansira.net/evox/color_0640_032/3857/3857_cc0640_032_14U.jpg)
Business Response
Hi Ronald, Thank you for your positive feedback! We're glad to hear that Jason provided you with great service. Regarding the dash warning light, please don't hesitate to bring your vehicle back to us, and we'll ensure that the issue is promptly addressed. Your satisfaction is important to us, and we appreciate your support. If you have any further questions or need any assistance, please reach out.
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Confirmed Service Customer
Took my truck 3times and you can't find what's wrong with it. Fairly new truck and can't seem to figure out what's wrong
William T.
AURORA
![2021 Chevrolet Silverado 1500 3GCPYBEK1MG275682](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Dear William, On behalf of Shortline Buick GMC I wanted you to know that all feedback we receive is taken into serious consideration. We continually strive to provide top-notch sales and service experiences and feel we may have missed the mark with you. Your business is very important to us, and we like to do what we can to make every experience a positive one. Our (service/ sales manager) will be reaching out to you personally so we can work towards a resolution. If you prefer you could also contact Mark Stillwagon, Fixed Ops Manager, at 303-306-4025 or mstillwagon@shortlineauto.com. We look forward to talking to you.
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![2019 Cadillac XT5 1GYKNFRS8KZ212137](https://inv.assets.ansira.net/evox/color_0640_032/13103/13103_cc0640_032_G1W.jpg)
Business Response
Dear Freddy, Thank you for taking the time to share your experience at Shortline Buick GMC with the community. Our team is thrilled to see that we were able to complete your service in a timely manner and meet your expectations. We strive for excellence in all aspects of our business, and your satisfaction means everything to us. Best Regards, The Shortline Buick GMC Team
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Confirmed Service Customer
Customer service was excellent, waiting room was excellent, wait time for oil change and tire rotation was very acceptable. Easy to make appointment also, got in next dayafter I called.
Ronald H.
AURORA
![2020 Chevrolet Trax KL7CJLSB5LB068391](https://inv.assets.ansira.net/evox/color_0640_032/13764/13764_cc0640_032_G6O.jpg)
Business Response
Hello Ronald, Thank you so much for taking the time to share your experience with us here at Shortline Buick GMC! We are thrilled to hear that you had such a positive visit. Our team takes great pride in delivering excellent customer service, and we're glad to know that you found our waiting room and facilities to be top-notch! It's great to hear that your wait time for the oil change and tire rotation was within your expectations. We're also pleased to learn that our appointment scheduling process was convenient for you and that you were able to secure a slot for the next day. Your feedback is invaluable to us as it helps us continuously improve and provide the best service possible! Thank you once again for choosing Shortline Buick GMC, and we look forward to serving you again in the future! If you have any more feedback or questions, feel free to reach out to us!